(20.10) Discuss the ethics of changing the system interfaces without notice to coerce users into paying higher charges. Consider this question from the point of view of the company's employees, customers, and shareholders.
Changing a system interface without notice to coerce its users into paying higher chargers is unethical and violates the basic principles of the ACM. Namely, it violates the Judgment, Profession, and Client and Employer principles. Together they emphasize that professionals of the field should act in a manner that promotes the reputation and integrity of the industry and produce products that are in the best interest of client. The idea coercing a client for the gain of profit can be detrimental to the reputation of the industry. It can lead to mistrust with the public and most importantly result in unwanted legal attention and repercussions.
